Legal · Disputes Policy

DMNDX Disputes Policy

Effective Date: January 2026

1. Types of Disputes Covered

This policy covers unauthorized wallet activity, Times Card disputes, DXEL marketplace claims, P2P disagreements, and earnings corrections.

Email support@dmndx.live with transaction details and evidence. Response time is 24–48 hours.

Times Card fraud is governed by Evolve Bank & Trust and Visa Zero Liability. Reports must be made immediately for full protection.

DMNDX investigates wallet disputes with Stripe. We may reverse transfers, freeze accounts, or issue provisional credits.

P2P payments are normally final unless fraud or unauthorized access is proven.

Buyer and seller disputes require evidence. DMNDX may issue refunds, release funds, or split liability based on findings.

Entertime, Soundwave, and Mosaic earnings may be corrected for fraud, invalid activity, or payout errors.

Chargebacks initiated through banks remove funds until investigation completes. If you win, funds return; if lost, the decision is final.

DMNDX may freeze accounts during fraud reviews, affecting wallet, marketplace, and Times Card functionality.

Typical review times: Wallet (1–3 days), Card (5–10 days), DXEL (3–7 days), P2P (1–3 days), Earnings (3–10 days).

DMNDX decisions are based on logs, evidence, Stripe/Evolve review, and compliance rules. Decisions are final unless new evidence appears.

support@dmndx.live · 24–48 hour response time.